Refund policy

Return & Refund Policy

 

Thank you for shopping at SeiriSync. Please read our policy below to understand your rights, processing timelines, and return eligibility based on your location.

 

Eligibility & Exceptions (Non-EU Customers)

 

For customers located outside the European Union, we only accept return, refund, or replacement requests if the item arrived damaged, defective, or if you received the wrong product.

 

Unless required by local consumer law, we do not accept returns or refunds for:

 

  • Change of mind or buyer's remorse.

  • Items ordered in the wrong size, color, or variant by the customer.

  • Items that have been used, washed, worn, or altered from their original condition.


 

European Union 30-Day Right of Withdrawal

 

If your order is being shipped into the European Union, you have the right to cancel and return your purchase for any reason within 30 days of receiving your order. You do not need to provide a justification.

 

To be eligible for a return under these terms, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags still attached, and in its original packaging.


How to Exercise Your Right to Return

 

If you qualify for a return (either due to a defect/wrong item, or under the EU 30-day window), you must initiate the claim within 30 days of delivery. You can do this by:

 

Emailing us at seirisync@mail.com with your order number and clear details (including photos/videos if the item is damaged or incorrect), OR

 

Submitting a return request directly through your customer account on our website. Once logged in, navigate to your orders to initiate a return/cancellation.

 

 

Note: Please do not mail packages back to the address on your shipping label without contacting us first. We will provide you with the correct return instructions.

 

Return Shipping Costs

 

  • Customer Responsibility: Customers are responsible for the cost of return shipping. We will refund the full cost of the returned items. As we offer free standard delivery on orders, no outbound shipping cost will be refunded.

  • Recommendation: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit back to us.


Refund Timeline

 

Once your return is received and inspected, we will notify you via email regarding the approval of your refund.

 

We will process your refund within 30 days of receiving the returned goods. The refund will be automatically applied to your original method of payment. Please note that depending on your bank or credit card company, it may take additional business days for the credit to officially post to your account.


Additional Exemptions

 

Regardless of location, the following item types are completely exempt from returns or refunds:

 

  • Custom or Personalized Items: Products made to your unique specifications.

  • Perishable Goods: Items liable to deteriorate or expire rapidly.

  • Digital Goods: Downloadable software, digital products, or gift cards.


Contact Us

 

For any questions regarding your return, please reach out to our team:

 

📧 Contact Team Seiri 

 

🌐 seirisync.com